1. Who We Are
LuckyGame (operating at luckygame-jit.com) is an online sports betting and casino platform serving registered players in Pakistan. When this Privacy Policy refers to "LuckyGame", "we", "us" or "our", it means the entity responsible for operating the luckygame-jit.com platform and processing the personal data of players who register and use our services.
LuckyGame is the data controller for all personal information collected from players located in Pakistan. This means we determine the purposes and means of processing your personal data and are accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
This Privacy Policy applies to all services offered through luckygame-jit.com — including cricket betting, PSL betting, sports betting, online casino, live dealer games, roulette, and all related account management functions. It applies to data collected through the website, through our customer support channels, and through any communications you initiate with us.
2. Personal Data We Collect
LuckyGame collects only the personal data that is necessary to provide you with a safe, functional, and compliant betting and casino service. The table below sets out the categories of data we collect and why we need each category.
| Data Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, city of residence | Account communication, support, transaction notifications |
| Financial Data | Easypaisa / JazzCash account reference, bank account number (last 4 digits), transaction amounts | Processing deposits and withdrawals in PKR, AML compliance |
| Account Activity Data | Bet history, casino session logs, login timestamps, win/loss records | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, network operator | Security, fraud prevention, platform optimisation |
| Communication Data | Support chat transcripts, emails sent to LuckyGame | Dispute resolution, service improvement, compliance records |
| Verification Documents | CNIC scan, utility bill, bank statement (when requested for KYC) | Identity verification, AML obligations, withdrawal processing |
We do not collect sensitive categories of personal data such as biometric data, health records, political opinions, or religious beliefs. We do not require a photograph for standard account registration, though identity documents containing photographs may be requested during the KYC verification process.
3. How We Collect Your Data
3.1 Data You Provide Directly
The majority of the personal data LuckyGame holds about you comes directly from you — when you register an account, make a deposit, place a bet, contact support, or complete any form on the platform. You are always in control of what you provide at the point of entry.
3.2 Data Collected Automatically
When you access luckygame-jit.com, our servers automatically record certain technical data including your IP address, browser type and version, device model, operating system, mobile network operator (Jazz, Telenor, Zong, Ufone, etc.), pages visited on LuckyGame, time spent on each page, and the source of your visit. This data is collected passively and is used primarily for security monitoring and platform performance analysis.
3.3 Data from Third-Party Payment Processors
When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, a bank IBFT transfer, or a Visa/Mastercard transaction, the payment processor confirms the transaction result to LuckyGame. We receive confirmation of the transaction amount, currency, and payment method reference. We do not receive or store full card numbers or full mobile wallet credentials — this data remains exclusively with the payment processor.
3.4 Cookies and Tracking Technologies
LuckyGame uses cookies and similar tracking technologies as described in Section 8 of this policy. Cookie data is collected automatically when you visit the platform.
4. Why We Use Your Personal Data
LuckyGame uses your personal data for the specific purposes listed below. We do not use your data for any purpose not stated in this policy without first obtaining your explicit consent.
- Account creation and management: Setting up, maintaining, and securing your LuckyGame account.
- Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity as required by KYC standards.
- Processing transactions: Handling deposits and withdrawals in PKR via your chosen payment method, and maintaining an accurate transaction record in your account history.
- Providing betting and casino services: Enabling you to place bets, play casino games, access live scores, and use all features available on LuckyGame.
- Customer support: Responding to your queries, resolving disputes, and communicating about your account.
- Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling, applying deposit limits and self-exclusion settings, and proactively reaching out where warranted.
- Fraud prevention and security: Detecting and preventing fraud, money laundering, unauthorised account access, and other prohibited activities.
- Legal and regulatory compliance: Meeting anti-money laundering (AML), Know Your Customer (KYC), and other applicable legal obligations.
- Platform improvement: Analysing aggregated usage patterns to improve the LuckyGame experience — for example, identifying pages that load slowly or features that players find confusing.
- Marketing communications: Sending you information about LuckyGame promotions, new features, and cricket betting offers — but only if you have opted in to receive marketing. You can opt out at any time.
5. Legal Basis for Processing
LuckyGame processes your personal data only where we have a lawful basis to do so. The primary legal bases we rely on are:
- Contract performance: Processing necessary to deliver the services you have signed up for — including account management, transaction processing, and betting settlement.
- Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and record-keeping obligations.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement — where these interests do not override your rights and freedoms.
- Consent: Marketing communications and non-essential cookies — where we rely on your explicit opt-in consent. You may withdraw consent at any time without affecting the processing that occurred before withdrawal.
6. Who We Share Your Data With
LuckyGame does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
6.1 Payment Processors
We share transaction-relevant data with the payment processor you use for deposits and withdrawals — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), or your card network (Visa/Mastercard). Each of these processors operates under their own privacy policy and data protection obligations.
6.2 Identity Verification Services
For KYC verification, we may share your identity document with a third-party verification service. These services are contractually bound to use your data solely for verification purposes and to delete it once verification is complete.
6.3 Legal Authorities
LuckyGame will disclose personal data to law enforcement, regulatory bodies, or other government authorities in Pakistan when required to do so by law, by court order, or in connection with an official investigation. We will notify you of such disclosures where we are legally permitted to do so.
6.4 Service Providers
We use a small number of trusted third-party service providers — for example, for cloud hosting and customer support software. These providers process data only on LuckyGame's instructions and are contractually required to maintain appropriate data security standards. They do not use your data for any purpose other than delivering the specific service to LuckyGame.
7. Data Storage & Security
LuckyGame stores player data on secure, access-controlled servers. All data transmitted between your device and our platform is encrypted using 256-bit SSL (Secure Socket Layer) technology — the same standard used by major Pakistani banks. Data at rest is stored in encrypted form on servers subject to strict physical and logical access controls.
7.1 Access Controls
Access to personal player data within LuckyGame is restricted on a need-to-know basis. Customer support agents can see the account information necessary to resolve your query. Financial teams can see transaction records for withdrawal processing. No single team member has unrestricted access to the full breadth of player data. All internal access is logged and audited.
7.2 Payment Data Security
LuckyGame does not store full payment credentials. Easypaisa and JazzCash transactions are tokenised — we store only a reference token rather than your mobile wallet number. Card transactions are processed via a PCI-DSS compliant payment gateway; full card numbers never pass through LuckyGame's servers.
7.3 Security Incidents
In the unlikely event of a data security incident affecting your personal data, LuckyGame will assess the risk and, where the incident poses a meaningful risk to your rights, notify you directly within 72 hours of becoming aware of the incident. We will explain what happened, what data was involved, and what steps we have taken in response.
8. Cookies & Tracking Technologies
LuckyGame uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how it is used. Here is a plain-language explanation of the types of cookies LuckyGame uses:
You can manage your cookie preferences through your browser settings at any time. Blocking all cookies will affect your ability to stay logged in and use certain platform features. LuckyGame does not use third-party advertising cookies to build profiles for targeted advertising.
9. Your Privacy Rights
As a LuckyGame player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@luckygame-jit.com. We will respond within two working days and action your request within a maximum of 30 days.
Right of Access
Request a copy of all personal data LuckyGame holds about you, free of charge.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data held on your account.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction
Ask us to restrict processing of your data while a dispute or correction request is resolved.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing based on legitimate interests, including marketing communications.
10. Children's Privacy
LuckyGame's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. Our registration process includes an age declaration step, and all accounts are subject to age verification before withdrawals or large deposit limits are enabled.
If LuckyGame discovers that a registered account belongs to a person under 18, the account will be immediately and permanently closed. All deposits will be refunded to the original payment source. Any winnings accumulated on the account will be forfeited. We encourage parents and guardians to make use of available parental control tools on devices shared with children to prevent access to gambling websites.
11. Data Retention
LuckyGame retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The key retention periods are as follows:
- Active account data: Retained for the duration of your account relationship with LuckyGame.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AML record-keeping requirements.
- KYC documents: Retained for 5 years after account closure.
- Support communications: Retained for 3 years to allow for dispute resolution.
- Technical logs (IP, device data): Retained for 12 months for security and fraud investigation purposes.
- Marketing consent records: Retained for 3 years from the date of consent, or until withdrawn — whichever comes first.
Once a retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data (for example, overall platform usage statistics) may be retained indefinitely as it cannot be linked back to any individual player.
12. Changes to This Privacy Policy
LuckyGame reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, new features on the platform, or evolving legal requirements. The "Last Updated" date at the top of this page indicates when the most recent change was made.
For material changes — those that substantially affect how we use your data or your rights — we will provide advance notice via an on-screen notification on the LuckyGame platform at least 7 days before the changes take effect. For minor clarifications that do not change the substance of how we process your data, we will update the policy without separate notification.
Your continued use of LuckyGame following a policy update constitutes acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account and request deletion of your data before the change comes into effect.
13. How to Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how LuckyGame has handled your personal data, please get in touch using the details below. All privacy-related requests are handled by our dedicated privacy team.
When submitting a data subject request by email, please include your registered mobile number or email address so we can locate your account securely. We may ask for additional verification before processing sensitive requests such as data deletion or full account data export.
We take all privacy concerns seriously. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in Pakistan.